Careers at Arden

We are looking for talent!

Arden works with some of the world’s largest manufacturing companies and we’re playing a pivotal role in the photonics’ industry.

Why Join Arden?

We believe our most valuable asset is our people, who are the key to Arden’s success. To enable our continuous growth, we are always on the lookout for new talent.

If you’re a graduate looking for your first role, an experienced Photonics Engineer or Sales Engineer, we’d love to hear from you.

We have an energetic and knowledgeable workforce and pride ourselves on our investment in training and developing our team, creating a promising and rewarding career path for everyone.

If this sounds like you, please get in touch! Send us your CV to hr@ardenphotonics.com.

Sales Support Engineer (Orlando, USA)

After several years of strong growth, we are once again looking to strengthen our support for our customer base in North America. As a world leader in optical fiber measurement solutions, we are pleased to announce the continued expansion of our US-based team. As part of a strategic commitment to providing exceptional local service to the American market, we are recruiting a new technical resource dedicated to sales and application support.

Job Purpose

In your role as Sales Support Engineer, you will act as the primary technical link between the sales team and customers across North America. You will be responsible for providing expert technical consultation, conducting product demonstrations, and ensuring that Arden’s high-precision measurement systems meet the specific application needs of industrial and academic clients.

Key Responsibilities

Technical Consultation: Provide technical support via phone, email, and virtual meetings to address complex customer inquiries regarding fiber optic measurement and characterization.
Product Demonstrations: Prepare and deliver technical presentations and live demonstrations of Arden products to prospective clients.
Sales Strategy & Proposals: Collaborate with the sales force to develop technical proposals, prepare pricing quotations, and assist in responding to RFPs/RFQs.
Application Development: Gain deep insights into customer applications to solve technical challenges and guide them toward the best product solutions for their research or manufacturing environments.
Trade Show Support: Represent Arden Photonics at major North American industry events and conferences.
Post-Sales Support: Provide troubleshooting assistance, coordinate with the UK-based engineering team for product integration, and handle initial service requests to ensure customer satisfaction.
CRM Management: Maintain accurate records of customer interactions, lead qualifications, and opportunities using CRM tools.

In your role as Sales Support Engineer, you will act as the technical expert for the sales team, bridging the gap between complex products and customer needs by answering customer’s technical questions, delivering demos, measuring samples and ensuring product fit, working with clients and internal engineering teams to drive sales and build trust.

Core Skills & Qualifications

Education: Bachelor’s degree in engineering, optical science, physics, computer science, or a related technical field.
Experience: 1-3 years in a technical field or sales of technical products
Technical Knowledge:
- Understanding of optics and optical measurements, particularly Fiber Optics
- Fluent with Windows and experienced in operating instrumentation through software. Programming Experience is a plus.

Communication: Strong communication, presentation, negotiation, and interpersonal skills.
Problem-Solving: Ability to analyze issues and develop effective technical solutions.
Travel: Ability to travel 25% – 50% of your time both domestically and internationally
Physical: Must be able to lift instrumentation up to 50 lbs.
Work Authorization: Must be US Citizen or Permanent Resident

If you are interested in this role, please send us your CV to hr@ardenphotonics.com.

(No agencies please!)

Internal Sales Representative (Solihull, UK)

Location: Solihull, based 100% of time in the office

About Us

We are a dynamic UK-based technology company that designs, manufactures and sells precision instruments that characterise optical fiber. Our team thrives on collaboration, creativity, and a passion for technology. We are looking for a motivated and enthusiastic Internal Sales Representative to join our growing team.

Role Overview

As an Internal Sales Representative, you will play a key role in driving revenue growth by building strong relationships with customers, understanding their needs, and promoting our products and services. You will assist the external sales team members who cover the America’s, EMEA and APAC, and also manage order administration to ensure smooth and accurate processing of customer orders.

Key Responsibilities

Lead Generation & Qualification: Identify and qualify new business opportunities through inbound and outbound channels.
Customer Engagement: Build and maintain strong relationships with existing and prospective clients.
Sales Support: Assist the external sales team with quotations, proposals, and follow-ups.
Order Administration: Process customer orders accurately, manage documentation, and coordinate with internal teams to ensure timely delivery.
Product Knowledge: Develop an understanding of our instruments to confidently present and explain benefits to customers.
CRM Management: Maintain accurate records of interactions, opportunities, and pipeline in the CRM system.
Target Achievement: Work towards individual and team sales targets, contributing to overall business growth.

Skills & Attributes

Excellent Communication: Clear, confident, and persuasive communicator on phone and email.
Enthusiastic & Driven: Highly motivated with a positive attitude and a desire to succeed.
Organised & Detail-Oriented: Ability to manage multiple tasks and priorities effectively.
Team Player: Collaborative approach with a willingness to support colleagues.

Experience & Qualifications

Previous experience in internal sales, or customer service (preferably in photonics, electronics or tech or related industries).
Experience in order processing or administration is highly desirable.
Familiarity with CRM systems and Microsoft Office Suite.
Strong written and verbal communication skills.

What We Offer

Competitive salary and bonus structure.
Ongoing training and professional development.
A supportive and dynamic team environment.
Opportunities for career progression within a growing company.